AB
Anesca B
1 reviews | Active since Nov 2017
05 Jan 2021, 16:26
Worst Medical Aid - Bonitas
The service I received from this medical aid is the worst. They don't get back to you and they don't read their emails. I have sent you all the information you requested and yet you did what you do best take our money. I sent the information 2 times and yet nothing from your office.
On top of all of this, I was told that they will pay a % if I go back to the hospital where I went for my operation in 2019 for the next operation I have to go to a new Dr and a new hospital.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
06 Jan 2021, 07:39Hello Anesca B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply06 Jan 2021, 07:39
Official
Hello Anesca B,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jan 2021, 16:12Hello Anesca B,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply15 Jan 2021, 16:12
Official
Hello Anesca B,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team