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vishan N
1 reviews | Active since May 2013
30 Jan 2020, 10:38
Worst Medical Aid
The worst service and the worst medical aid to have. The only time they dont have system issues is when they need to debt your account every month. The service from bonitas and their call center staff is shocking. The call center agent promised the claim will be paid now Siphiwe the Manager says its only at scheme rates. What is the point having a medical aid if i as a customer has to pay cash for everything? To anyone reading this please dont even consider bonitas as a medical aid or you will be having a heart attack or a operation and u will need to call them for authorization first!!
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
30 Jan 2020, 13:52Hello vishan N
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply30 Jan 2020, 13:52
Official
Hello vishan N
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
27 Feb 2020, 16:34Hello vishan N,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas team
Bonitas Medical Fund's reply27 Feb 2020, 16:34
Official
Hello vishan N,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas team
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vishan N's updateReviewer Update
28 Feb 2020, 06:05What telephonic conversation???? What has been resolved????? Resolved means the claim has been paid it doesnt mean that bonitas came up with another excuse on why they cant pay the claim!!! I have no knowledge on any claim being paid so please give me a call dont make things look good on hellopeter when it's not!! U strive to give the best service? I wonder if I'll live to see that day
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vishan N's update28 Feb 2020, 06:05
Reviewer Update
What telephonic conversation???? What has been resolved????? Resolved means the claim has been paid it doesnt mean that bonitas came up with another excuse on why they cant pay the claim!!! I have no knowledge on any claim being paid so please give me a call dont make things look good on hellopeter when it's not!! U strive to give the best service? I wonder if I'll live to see that day
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vishan N's updateReviewer Update
25 Mar 2020, 14:19Wheres the response??? Wheres the call recording I asked for?????
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vishan N's update25 Mar 2020, 14:19
Reviewer Update
Wheres the response??? Wheres the call recording I asked for?????