RC
Rob C

1 reviews | Active since Dec 2018

27 Jan 2024, 09:41

Worst Medical aid and service provider ever

We all know medical aids have become very expensive and is always a fight. I do think Bonitas takes the cake though, after struggling for a month by having to complete an application, and receiving continuous incorrect information just wanting a proper quote, I decided about a week ago they are *********** and I will not be joining them. Guess what, even though I cancelled my application before I even agreed to be a part of them, they have the arrogance to inform me, I need to give them a months notice and they are debiting my account. Wow how cheeky considering how useless they are. I will make sure my cancellation month my entire family will visit all medical providers, the money I have to pay they will pay out three times. What ever happened to consumer rights and the medical board protecting the public. The worst and most *********** I have dealt with in my entire life. You will also note they have an amazing website but no area for ratings, and they do not respond to these type of revies, be warned they are *******

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Jan 2024, 08:54
Official
Hello Rob C

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Feb 2024, 10:58
Official
Hello Rob C

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team