Worst medical aid

I am very frustrated with Bonitas, firstly I took my son to have his MENACTRA 0.5ML VIAL injection and because it was private and not government it was deducted from my savings and I had to pay in. I complained however they keep telling me because I am on bonfit it is correct. that is not true. when I look at the baby and mom preventative care pamphlet it clear stipulates that the vaccinations come from a different benefit to the savings and nowhere does it state that is only government. I want that money reimbursed or I will take you to the ombudsman even though its R900+- Secondly, I pay my bonitas every month and you guys decided to suspend my account in May due to my payment not being received. Even though I pay every month without fail. thirdly because you moved to momentum I have yet to receive my monthly statement for May so I can claim from Gap cover for my incident on the 15th May. Lastly, I tried to get my Yaz and because the old codes were cancelled and new ones hadn't yet been activated, I had to pay from my own pocket, and Now I need to claim and guess what my claims are not on my hubbies' profile. I have had enough with this medical aid, and we will be leaving once this year is up!!!!