Worst mediacal aid! do not care

i received the worst service from Bonitas. i was scheduled to do an incisional hernia repair. my surgeon recommended that i have a Laproscopic repair and opposed to having an open Surgery(where they cut you open). the reason the surgeon requested thsi, is that it is less risky, and has a much faster healing time. Bonitas then autorized the procedure but for open surgery according to their medial advisor, whom by the way, has never spoken to me or assessed my hernia. Doctor refuses to do the open procedure, and medical aid only authorize for the open surgery. this is pathetic. i am a memer for many years now, and i would think that my wellbeing should be their top priority. very poor. when i asked to be put through to someone to assist me, or perhaps get a number for the medical advisor i was simply told by numerous agents, that they do not have their details, and communicate via their internal system.i also spend almost R1000 on airtime chatting to all the various parties at Bonitas, as eacj call takes an average of 45min. i also lost a full day that i could have been at work knowing that i would not have the procedure done, as well as the Petrol it took to drive the 68km from my house to the hospital.