Worst hospital authorisation call centre experience ever.

This morning plus minus 09:00 I phoned for hospital authorisation. Spoke to callcentre. She put me on hold after I gave the details. Call get disconnected by them.phoned again. Spoke to someone else at hospital authorisation. It is pending, but suoervisor will overide it soon. Do not receive authorisatiin yet. Phone back 3pm callcentre hospital authorisation. The lady cannot assist. She say she will put me through to authorisation deptartment. I was put through to switchboard. Explained my story agaim. She put me through to someone else. NowvI speak to a man. He said he will now put me through to authorisation dept. End uo again with same lady at hospital authorisation dept. with whom I spoke to first at 3pm before all the call transfered. By now I had it. I got upset and told her she musr not put me through to anyone again and she must sort me out now. Eventually I got sorted out. Now I received email. I must pay a R4400 co payment if I use gape gate hospital because it is only a day procedure. I phoned again. The call centre does not know what day hospital I must use and Bonitas website is useless and does not give any useful info. Now today I heard that cape gate hospital has a new day hospital unit.Am I alliwed to use that unit???? Nobody at hospital authorisations can give me an answer. Please phone on my cell so that we can sort this out. I am also thinking of changing medical aids because of this usefull medical aid people.