Worst heart breaking debts

I am extremely heart broken with the service from Bonitas Medical Fund. Last year in November 2019 I had a C-section and the Doctor was only paid R5000, I mean really. Who would perform a C-section for R5000, I on the other site have to pay the remaining R18000, wow. I tried to raise this and it looks like I am not winning. On top of this another Doctor assisting on the very same day(last year in November 2019) was paid from my current year's saving. Now I do not have enough funds to take my children to the doctor. I have 2 sons and 1 sibling who is disabled. I have tried calling Bonitas but all im hearing is different stories from different consultants and it does not sounds like this would be resolved because others sounded like they don't know what they doing.

All I want is my savings back cause this year I have not used any, my Gynaecologist paid. Because other than this I do not see the reason for me to have a medical aid that only benefits from me, and I on the other hand suffering and just accumulating debts on my site. Every time I think of this it really makes me cry because I was hoping that someone will hear my cry and help with resolving this. and it not to look like Bonitas is only happy to get their money monthly and don't worry about any one else but themselves. Because no one is going extra mile to even try and assist