Worst Experience with Bonitas Medical Aid Fund

Item: Bonitas Medical Fund
Rating: 1
Author: Keenan B

The worst service received. Due for payout and documents was submitted 21 August 2020. Been contacting them regularly with empty promises of payout. Was placed on hold today for 21 minutes without the agent coming back to me. This is truly pathetic. When I contacted them last pay out was promised between 3 to 5 working days and needless to say nothing has happened.

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

23 Oct 2020, 11:49

Hello Keenan B,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We are currently investigating this matter and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply23 Oct 2020, 11:49

Official

Hello Keenan B,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

We are currently investigating this matter and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Keenan B's updateReviewer Update

23 Oct 2020, 15:34

Thanks - I hope this can still be resolved today as it's been dragging on since August 2020.

Keenan B's update23 Oct 2020, 15:34

Reviewer Update

Thanks - I hope this can still be resolved today as it's been dragging on since August 2020.

Bonitas Medical Fund's replyOfficial

27 Oct 2020, 11:54

Hello Keenan B,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply27 Oct 2020, 11:54

Official

Hello Keenan B,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team