Worst experience with Bonitas

Bonitas are a ****

I submitted a claim before the end of my membership (I left Bonitas because it was a company-provided medical aid and I had resigned from the employer) and submitted all the necessary forms before the final day of employment.

But, Bonitas say they only received it the next month (from which they don’t cover me). That’s a R9000 contact lense claim paid in cash.

This is on top of a R18 000 procedure for which they also refuse to pay because they say they require pre-authorization even though I was not admitted.

I’ve complained several times about both instances but Bonitas maintain their positions.

I do not need to be called back somce nothing can be done. I will never return to Bonitas. The only comfort I have is to see all of the poor experiences others have had and to know that we (the customers are not the problem).