Worst experience in 1st 3 PROBATION months!!! Complete misadministration of payments.

Worst experience in 1st 3 PROBATION months!!! Complete misadministration of payments.

As a summary of the calls made since March already:

MARCH:

Month 1 of what should be a new medical aid and peace of mind … or not, rather the start of a nightmare experience. • I was advised almost mid-March that payment had not been received and my medical aid was suspended via email/ sms. • Alarmed I called into the call centre. • I was told a debit order would be done, but this wasn’t actioned from Bonitas and a cash payment was requested. • I was not willing to pay a full months’ contribution for only ½ a months’ cover. I asked that my membership be started in April. The call agent agreed.

APRIL: • My debit order was successfully run on 2nd April. • I called in to confirm all was in order and my medical aid was active, which the call agent confirmed and sent me a membership certificate. • Mid April, I got a mail saying my medical aid was suspended. This was confirmed on a call and over whatsapp. • I chatted to a call agent on whatsapp explaining the previous months’ issue (call ***). o Call agent agreed and confirmed a request put through to change my inception date to 01 April was actioned.

MAY: • A double debit was actioned on my account. • I called in to query it and was told that my account was suspended (AGAIN, despite payment being made). At this stage, I have paid 3 months’ contributions and had my medical aid suspended for all 3 months. • I was told the double debit could not be reversed until later in the month. • At this stage I was beyond irate, given the history to date and then having what would be my last money for the month in my account taken out.

After 3 months of paying and no cover with Bonita’s, I am understanding the 1 * rating and comments on Hello Peter. I have in effect paid for a service not rendered … 3 months contributions does not equal 3 months suspension on my medical aid. What I have not mentioned, but I am sure you can hear on my call recordings is that I suffer with anxiety and depression. The only thing Bonita’s contributed to with regards to my health is me having a large episode. This is not on at all!!!!

I have reversed the debit with my bank and am cancelling my medical aid. I feel this is within my rights as I have not received the service I paid for, which was being covered in a case of emergency and for PMB. My medical aid was suspended in all 3 months that I was a member on your medical scheme. I shudder to think what would have happened should I have needed PMB / emergency care!

If Bonita’s cannot administrate the basic accounts function correctly, what faith could I possibly have in them providing funds for medical care when I am in need of healthcare?

I would rather pay more with a reputable medical aid and know I am covered.