RD
Renaldo D

1 reviews | Active since Dec 2024

11 Dec 2024, 10:05

Worst experience (false advertising)

Terrible customer experience, me and my wife recently joined the BonStart Plus plan at Bonitas to benefit from the maternity benefits which in their benefits brochure states (6 prenatal consultations, 2 2D scans, 4 postnatal consultations). We've been trying for the last two months to find a list of network Gynaecologists, There are none, none of their service agents can give us a list either, the network finder gives 0 service providers for this plan. How are we supposed to use the benefit at all if they don't have any Network Specialists for this plan? Absolutely ridiculous.

I'm hoping that someone from Bonitas could find my query here since they are useless at supporting customers, and help us find a specialist so we can actually use the benefits that got us to sign up in at Bonitas in the fist place.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Dec 2024, 10:08
Official
 Hello Ronnie D

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 
RD
Renaldo D's update02 Jun 2025, 12:56
Reviewer Update
Bonitas have not even once tried to resolve this query. Don't be fooled by their replies on all these complaints. Completely useless service. We are now 30 weeks pregnant and still struggling to get them to pay for a midwife consultation because the information on the codes to use are simply not available. I would be better off saving the R4k a month that I pay them and use that money toward our medical bills.