NP
Nathanuel P
1 reviews | Active since Jan 2021
19 May 2025, 14:33
Worst Experience Ever
They said my ID Copy is not clear, i should provide a clearer copy in order for them to refund my savings. It has been 7 hours later from the time i submitted and there is no response and than the hellopeter agent working for bonitas is only going to respond with a mere sorry but this has been going on for 5 months now
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
19 May 2025, 15:06Hello Nathanuel P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 May 2025, 15:06
Official
Hello Nathanuel P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 May 2025, 16:04Hello Nathanuel P
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 May 2025, 16:04
Official
Hello Nathanuel P
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 May 2025, 11:47Hello Nathanuel P
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply23 May 2025, 11:47
Official
Hello Nathanuel P
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team