Worst customer service and ****s as well

The worst customer service ever , on the 31st I had a new born I called and asked to add my son they said okay , but now I wasn’t told that I needed to add R1000 because my debit had already gone on the 25th , so my thinking is the extra bill will be added next month , if the person who helped had told me, I was going to wait for the 25th of the next month so I avoid having to pay unnecessary extra money , then on the 15 of the month they send me an sms saying i was suspended , I called and asked how because you always debit me on the 25th , that’s when they explained I was suppose to pay the extra 1k on that day when I added my new born , so now I’m dying for information that I wasn’t informed about ???how fair is this now I’m without a medical aid because of things I wasn’t told about ? I’m moving to discovery ***** that