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Cebisa C
1 reviews | Active since Aug 2022
09 Mar 2026, 14:27
Worst customer service
Atrocious customer service, cannot get through to them. Whataspp self service also just as bad. You wait in the queue, when it is finally your turn it states that due to inactivity in the chat, the ticket is closed! When you email them, you get a reference and an agent is supposed to get back to you, they don't. You follow up on the previous mail, then you get a new reference number.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
09 Mar 2026, 15:23Hello Cebisa
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide us with the reference numbers obtained or the details of your query privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply09 Mar 2026, 15:23
Official
Hello Cebisa
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide us with the reference numbers obtained or the details of your query privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2026, 14:53Hello Cebisa
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2026, 14:53
Official
Hello Cebisa
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
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Cebisa C's updateReviewer Update
11 Mar 2026, 15:20Thank you, I have seen your emailed response the matter raised.
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Cebisa C's update11 Mar 2026, 15:20
Reviewer Update
Thank you, I have seen your emailed response the matter raised.
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Cebisa C's updateReviewer Update
11 Mar 2026, 15:21 Thank you, I have seen your emailed response to the matter that was raised.
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Cebisa C's update11 Mar 2026, 15:21
Reviewer Update
Thank you, I have seen your emailed response to the matter that was raised.
Bonitas Medical Fund's replyOfficial
11 Mar 2026, 15:34Hello Cebisa
Thank you for submitting a comment to us through hellopeter.
We appreciate your patience and allowing us the opportunity to assist you.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2026, 15:34
Official
Hello Cebisa
Thank you for submitting a comment to us through hellopeter.
We appreciate your patience and allowing us the opportunity to assist you.
Regards
Bonitas Team