WORST ADMIN/CLAIMS STAFF

The admin staff are the most *********** / lazy on the planet.

I wrote to them an email claim IN BIG BOLD RED, NOT to pay provider, sending them provider invoice AND my proof of payment, and they STILL PAY THE PROVIDER.

This is after i went to your office in Cape Town, spoke to consultant, who i indicated to that i will indeed put in bold that they need to reimburse me not the provider, to which he rep**** it's not necessary.

I asked him why in the hell do i get an email from "no-reply" asking for me membership number. how the hell must i reply you with info if the from email is "no-reply". So i forward my details to queries@bonitas, just to get another reference number. So for one enquiry i could end up with 10 reference numbers. Now wonder no one knows what the hell is going on there. I enquired about a pathology invoice, and was asked for details, including a TOOTH NUMBER !!! the mind boggles

His response... that these admin staff is just chasing ticket numbers stats closed for the day.

this is but one example of frustration dealing with Bonitas admin / claim staff.

for this enquiry above, I went back to the admin staff to sort out their mess via email on 03 Feb 2025, and to date still not even an answer. in the meanwhile provider has picked up that there was double payment and will pay over to our account WITHOUT EVEN ASKING THEM. THIS IS WHAT QUALITY CUSTOMER SERVICE LOOKS LIKE BONITAS !!!