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boitumelo R
1 reviews | Active since Jun 2013
24 Oct 2024, 09:17
WORSE SERVICE EVER
I WOULD LIKE TO BRING THIS MATTER TO YOUR ATTENTION I HAVE A PATIENT ACCOUNT WHICH I WAS ADVISED THAT THIS CLAIM NEEDS TO BE PAID FROM THE STIMULATION BENEFIT WHICH I SEND AN EMAIL AND ADVISED THAT THEY NEED TO PAY FROM THAT BENEFIT TODAY I CALL AND I SPOKE TO POZI NOW SHE TELL ME THAT CODE 97875 IS NOT ON THE CONTRACT I WANT SOMEONE TO INVESTIGATE AND MAKE SURE THIS PATIENTS AND HOSPITAL ACCOUNT IS PAID PRACTICE NO:***, MEDICAL AID NO: ***, DOS: 24/06/2024 THIS IS NOT ACCEPTABLE AND NEEDS TO BE RESOLVED AS SOON AS POSSIBLE,
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
24 Oct 2024, 09:21Hello boitumelo
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Oct 2024, 09:21
Official
Hello boitumelo
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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boitumelo R's updateReviewer Update
24 Oct 2024, 09:53I REALLY WANT SOMEONE WHO KNOWS THEIR JOB TO WORK ON THIS MATTER BECAUSE NOW I SPOKE TO NOMBU WHO TELLS ME PATIENT DOES NOT HAVE nerve stimulator prosthesis WHICH IS INVALID
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boitumelo R's update24 Oct 2024, 09:53
Reviewer Update
I REALLY WANT SOMEONE WHO KNOWS THEIR JOB TO WORK ON THIS MATTER BECAUSE NOW I SPOKE TO NOMBU WHO TELLS ME PATIENT DOES NOT HAVE nerve stimulator prosthesis WHICH IS INVALID
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boitumelo R's updateReviewer Update
24 Oct 2024, 09:55I HAVE BEEN TRANSFERRED FROM DEPARTMENT TO ANOTHER THIS IS THE WORSE SERVICE I HAVE EVER RECEIVED I HAVE BEEN ON DIFFERENT LINE NOW FOR THE PAST 30 MINUTES AND NONE OF YOUR AGENTS KNOW THEIR WORK THIS IS REALLY FRUSTRATING
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boitumelo R's update24 Oct 2024, 09:55
Reviewer Update
I HAVE BEEN TRANSFERRED FROM DEPARTMENT TO ANOTHER THIS IS THE WORSE SERVICE I HAVE EVER RECEIVED I HAVE BEEN ON DIFFERENT LINE NOW FOR THE PAST 30 MINUTES AND NONE OF YOUR AGENTS KNOW THEIR WORK THIS IS REALLY FRUSTRATING
Bonitas Medical Fund's replyOfficial
06 Nov 2024, 23:28 Hello boitumelo
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply06 Nov 2024, 23:28
Official
Hello boitumelo
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team