WE
Wilma E

1 reviews | Active since Mar 2025

12 Mar 2025, 13:40

WORSE MEDICAL AID EVER

Worst Medical Aid Ever. I have been with them since last year June24. And only start to use them since I am pregnant. I am 6month pregnant. I phone the call center and look on their web site and app if I could go to a doctor and all were told I could, But when I got the doctor the told me they don't take Bonitas since last year. (so how up to date are Bonitas information that they are providing us????) I had to pay R630 out of my pocket and still today I am waiting for them to refund me, but wait it gets better, try to find a Gynie to take Bonitas good luck with that no Gynie wants to take them, I have to pay R1050 for every time. Try to re claim that amount. even worse. I haven't receive any baby bag from them as promise. As I have activate that benefit. I am so scared for when I go into labor What hospital will take me.?????? Do they care and reliase how much stress this is. as you phone and look up for doctors and Gynie this to be paying more and more money yourself. Why do one then have a medical aid, I wish I could change medical aids now, but I can't as am pregnant.

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Replies (6)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Mar 2025, 13:55
Official
Hello Wilma E
     
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
         
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
          
Kind regards
     
Bonitas Team 


Bonitas Medical Fund
Bonitas Medical Fund's reply12 Mar 2025, 14:42
Official
Hello Wilma E
 
 Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
  
 I have obtained your contact number as per our telephone conversation. We will investigate this matter. 
   
 We appreciate your patience while we are resolving this query for you. 
  
 Kind Regards 
 
 Bonitas Team 
 
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Mar 2025, 14:42
Official
Hello Wilma E
 
 Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
  
 I have obtained your contact number as per our telephone conversation. We will investigate this matter. 
   
 We appreciate your patience while we are resolving this query for you. 
  
 Kind Regards 
 
 Bonitas Team 
 
WE
Wilma E's update14 Mar 2025, 14:10
Reviewer Update
Still no feedback regarding my complain. After I have resend all the documentation 8th times already. Still no feedback.
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Mar 2025, 14:54
Official
Hello Wilma E

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed, and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind regards

Bonitas Team
WE
Wilma E's update14 Mar 2025, 15:11
Reviewer Update
Please note that this matter have not been solve.