AS
Ashveer S
1 reviews | Active since Jun 2013
20 May 2022, 09:12
Worse Medical Aid = Bonitas
The worse Medical Aid I have ever dealt with. Never answer their calls. Takes FOREVER to approve authorization. I just can't, time to look for someone ELLS!
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
20 May 2022, 09:21Hello Charmaine G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply20 May 2022, 09:21
Official
Hello Charmaine G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
AS
Ashveer S's updateReviewer Update
23 May 2022, 13:56Hi there, we received your reply and the letter that you waiting for was sent 3 times, and again this morning. Please can we get some sort of feedback besides waiting for someone to approve it since 10 May 22 as it's part of Bonitas to approve the 21 days. *** dependant 2. The lady that sent the letter will be -
Tanya Figueiredo. Please contact me on ***.
AS
Ashveer S's update23 May 2022, 13:56
Reviewer Update
Hi there, we received your reply and the letter that you waiting for was sent 3 times, and again this morning. Please can we get some sort of feedback besides waiting for someone to approve it since 10 May 22 as it's part of Bonitas to approve the 21 days. *** dependant 2. The lady that sent the letter will be -
Tanya Figueiredo. Please contact me on ***.
Bonitas Medical Fund's replyOfficial
26 May 2022, 10:36Hello Charmaine G
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that authorisation has been approved and the correspondence was sent to all parties.
We hereby confirm that authorisation has been approved and the correspondence was sent to all parties.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 May 2022, 10:36
Official
Hello Charmaine G
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that authorisation has been approved and the correspondence was sent to all parties.
We hereby confirm that authorisation has been approved and the correspondence was sent to all parties.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team