EH
EDWARD H
1 reviews | Active since Jul 2018
10 Dec 2020, 17:28
WORS MEDICAL AID
I have been struggling for 3 months nearly 4 now to get added on as a member of an EXISTING MEDICAL AID!!! How ridiculous is that? We will be canceling our existing medical aid with them and move to a medical aid that won't have problems adding more people on the medical aid. And don't even email them with your complaint they just ignore it!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
10 Dec 2020, 23:50Hello EDWARD H,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply10 Dec 2020, 23:50
Official
Hello EDWARD H,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Dec 2020, 10:08Hello Edward H,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply22 Dec 2020, 10:08
Official
Hello Edward H,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team