Withheld medical savings refund

I canceled my account on 01/08/2020 (notice given 01/07/2020), membership number ***. Upon cancellation I received notice that the medical savings refund process would take up to 5 month, a time frame that I found gratuitous (I wouldn’t accept this kind of lead time from a financial institution per se, but it is what it is).

On October 1st 2020 I finally received some feedback from Bonitas, requesting that I fill out a form and send various proofs via email to request my refund, I completed this process on the same day, and filled my banking details for the refund to be processed. It has now been over 5 months and I have yet to hear any feedback or update regarding my refund since, despite my attempts to make contact with Bonitas through email channels. I have been a model member of this scheme for several years, never once claiming from my savings, and I feel deeply incensed by the lack of service rendered by Bonitas. This is generally unacceptable behavior by Bonitas, but in times of an international pandemic, withholding medical funds from customers is down right callous. I wish that I had read all the similar complaints on HelloPeter before I opted to utilise their service.

If a human (I am tired of interacting with their automated responses) from Bonitas could make contact with me to reconcile this ergergious error, it would be grately appreciated.