WILMIE - UNFORTUNATELY PRACTITIONER - IM NOT HAPPY WITH HOW YOU REPRESENT BONITAS

Bonitas - are you not a health sceem and is our health not important to you

I'm on a call with a lady called WILMIE call ref 140520Q0ALT5M and her surname probably UNFORTUNATELY - because that's the words ive been hearing from her since the beginning of the call.

when i ask her to escalate to someone who has solutions for me rather than unfortunately her response was this - "our team leaders don't just take anyone's calls" Ahhh wait are your saying i don't qualify to escalate my complaint because of being on this plan? first time complaint who needed information this is truly shocking

I a pregnant lady with an 8 year old daughter who was ill last night and considering the current conditions in our country and pregnancy - i am not okay and she is ill as well but calling my medical aid to ask if at all they might consider assisting me with a doctor who is nearby - i'm told UNFORTUNATELY....., so i have to pay cash at everytime i need a doctor - first note this... dal with clients with curtesy and listen carefully next time your words annoyingly condescending child - have a heart that is willing to help than expressing your words to be heard, that could actually work for you in the future with any relationship.....