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kobus P

1 reviews | Active since Mar 2019

18 Mar 2019, 13:21

why is Bonitas so slow in helping the members that is paying medical aid

my uncle is in the hospital in Pretoria East. we have been phoning Bonitas for a authorization number for the medication that he needs to take home with him. everyday its a different story. no authorization number was given since last week. I think this is really bad service. when can we get an authorization number, or do rather want to pay R10K a day for him to stay in Hospital? I can not understand why Bonitas is making all the promises on the TV and internet adds when they cant even deliver a service to the members that is paying them,....

I would never ever in my life recommend them to anyone

****TY service all the time!!!!!!

sort this out!!!!

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Mar 2019, 16:05
Official
Hello kobuspieterse,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,                  

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Mar 2019, 21:04
Official
Hello kobuspieterse,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

Regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply25 Mar 2019, 10:39
Official
Hello kobuspieterse,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation\email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team