1 reviews | Active since Mar 2017
Why is Bonitas not replying?
<p>On 1st January 2017 Bonitas bough Liberty Life medical scheme. We were members with Liberty Life for more than 20 years.We have build a kitty with Liberty Life but since Bonitas has taking over Libertyy Life suddenly this Kitty is empty. I have to pay Lancet for a blood test but I cannot get hold of anyone at Bonitas to provide me withanswers to my questions. With Liberty Life 55% of the blood test were paid, with Bonitas nothing is being paid but I also do not get proper invoices or statements. I expect that if a company takes over another company that at least the members will be advised and the same conditions as previously will apply with the new company. Well I have not heard anything and I cannot get hold of them. What NOW?</p> <p> </p>
Hello ericpierrealexanderp,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello ericpierrealexanderp,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello ericpierrealxanderp,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns are being addressed and final feedback will be provided accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello ericpierrealxanderp,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns are being addressed and final feedback will be provided accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team