1 reviews | Active since Jul 2020
Why do you allow this
They never have a manager available ever. You can send them multiple emails to have a issue sorted out it, simply doesn't get done. I have asked from December 2023 to please fix my issue were are on 19 August 2024 it still has not been fixed. When I was registered, they had to copy a single script from my spouse's profile to my new profile. They copied all of the information as in all scripts, all his personal details, address, ID number everything. If you change something on his profile or on mine the change effects the other person as well. I can't see what I owe them and thus refuse to pay any outstanding amounts until this is fixed I have also asked Bonitas for help to no success so they can't even get their preferred service provider to fix this. Do I need to approach the HPCSA or Consumer Protection Commision or take legal action for the violation in the popia act
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Best regards,
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Best regards,