Why bother with this pathetic service?
My dad went for a shoulder operation in May. The dr used 2 assistants. The one assistant wastn't paid initially but after getting motivation it was authorized by the medical aid. We then sent it to the medical aid for payment. The dr also resent it. We sent it early so that we could claim the balance from Gap cover. Well, the medical aid still haven't paid and now it is too late to even claim from Gap! We sent emails to query but we get NO reply.
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Replies (3)
Bonitas Medical Fund's replyOfficial
13 Sept 2021, 09:56Hello Talita H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Bonitas Medical Fund's reply13 Sept 2021, 09:56
Official
Hello Talita H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
's updateReviewer Update
29 Sept 2021, 13:53After 2 weeks and no one sorted my query out as yet. Now i will go to the board of medical schemes. Bonitas is totally, completely pathetic!!!!!!!!!!!!!!!!!
's update29 Sept 2021, 13:53
Reviewer Update
After 2 weeks and no one sorted my query out as yet. Now i will go to the board of medical schemes. Bonitas is totally, completely pathetic!!!!!!!!!!!!!!!!!
Bonitas Medical Fund's replyOfficial
30 Sept 2021, 10:20Hello Talita H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply30 Sept 2021, 10:20
Official
Hello Talita H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team