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William D

1 reviews | Active since Jul 2018

08 Sept 2022, 07:05

Wheres my Money

Its Been 7 days still no refund on wrongful debit order...Wheres my money?

0
Replies (6)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Sept 2022, 09:22
Official
Hello William D

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards

Bonitas 
WD
William D's update09 Sept 2022, 03:06
Reviewer Update
Please cancel with immediate effect. This is the worst service I ever recieved. The medical aid hasnt even started yet and the service is so bad...Im waiting for my money you wrongfully debit ordered...My policy should start the 1st of October, but please cancel this with immediate effect i am done...And send my money today otherwise im taking this further.

Everyone is all of a sudden Quiet....But when I wanted to join everyone was responding..

I want confirmatiom today that this is cancelled.

I am so dissapointed I wasted 100s of rands calling you for my money...I really had enough...I was promised an email yesterday nothing.

I regret joining now. I never knew it was going to be a hassle like this. Wish I did more research..please dont call me or email me to stay my minds made up

Please email me to confirm

Bonitas Medical Fund
Bonitas Medical Fund's reply09 Sept 2022, 10:17
Official
Hello William D

Thank you for notifying us of your complaint. 
 
As per our telephonic conversation we are awaiting proof of payment from our finance department.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards

Bonitas 
WD
William D's update12 Sept 2022, 10:42
Reviewer Update
Wheres my money its nearly a new month... No response on Friday as promised... Can I have my money please
WD
William D's update12 Sept 2022, 10:57
Reviewer Update
I want my money today otherwise im going to take it further...There is no way anyone can wait this long for there money...It ridiculous...You quick to take ur money but we must suffer
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Sept 2022, 20:21
Official
Hello William D
 
Thank you for notifying us of your complaint. 
 
We sincerely apologise for the inconvenience, the refund has delayed due to system glitch.
 
A request been sent to cash desk to process the refund urgently.
 
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas