When Claims are not paid

I put a claim through the broker (NMG) that assists our company with medical aid for a appointment I had paid.<br> <br> The brokers have been very helpful. <br> <br> But Bonitas have not been very helpful.<br> <br> They have claimed to pay my claim in my account on the 5th-2-2015 I am still awaiting payment.<br> <br> I have even sent them my back statements and they have not been very helpful.<br> <br> I have been with Bonitas for 2 years and this is the first time I have had such difficulty with claims.<br> <br> The way I feel as a customer is cheated of my time and money.<br> <br> I am seriously considering dumping them as a medical aid sooner rather than later.<br> <br>