GC
GILDA C
1 reviews | Active since Nov 2017
18 May 2023, 13:04
When a Business Complaints line IS www.hellopeter.com, you realize they care even less about their reputation than their clients.
I have logged a formal complaint last month - 5 calls (from me) and numerous emails later, claims are botched or declined or not logged at all and none of the Consultants know where the cases are tracking (between claims or DENIS - even worse than Bonitas itself, their dental provider). Calls are dropped when they realize the idiocy of the Business they work for. I am deeply disgusted and disappointed with this level of service. I feel vulnerable and poorly covered. My 4K+ p/m premium is clearly wasted. STAY AWAY IF EVER YOU ARE CONSIDERING THIS MEDICAL AID SCHEME
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
18 May 2023, 13:30Hello Gilda C,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonita's
Bonitas Medical Fund's reply18 May 2023, 13:30
Official
Hello Gilda C,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonita's
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonita's
GC
GILDA C's updateReviewer Update
18 May 2023, 16:16Thank you, I engaged with Simangele Matlala who for the first time, went out of her way to communicate with Claims and DENIS - in order to resolve. The call took close to an hour at my expense, but rather that than another 5 calls and e-mails only to learn that Claims were never registered or processed. She saw it through to finalization and was able t conclude this matter via your Claims Dept. Service has really been dismal. I hhope you can address this going forward - and completely suspend your Service Agreement with DENIS - useless the lot of them. Thank you for your feedback and I hope that Simangele receives the recognition she so justly deserves.
GC
GILDA C's update18 May 2023, 16:16
Reviewer Update
Thank you, I engaged with Simangele Matlala who for the first time, went out of her way to communicate with Claims and DENIS - in order to resolve. The call took close to an hour at my expense, but rather that than another 5 calls and e-mails only to learn that Claims were never registered or processed. She saw it through to finalization and was able t conclude this matter via your Claims Dept. Service has really been dismal. I hhope you can address this going forward - and completely suspend your Service Agreement with DENIS - useless the lot of them. Thank you for your feedback and I hope that Simangele receives the recognition she so justly deserves.