MT
Michelle T
1 reviews | Active since Mar 2009
11 Jan 2022, 13:22
WhatsApp platform does notvwork
I've tried numerous times to submit an enquiry via the WhatsApp platform. Either my communication is ignored or the Bot cannot understand. This is most frustrating. I'm following up on a claim
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
11 Jan 2022, 13:25Hello Michelle T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply11 Jan 2022, 13:25
Official
Hello Michelle T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Best regards,
MT
Michelle T's updateReviewer Update
11 Jan 2022, 13:28Thank you. Previously I logged a call to an agent I eventually got to speak with... About my App not working. This was about a month ago.
MT
Michelle T's update11 Jan 2022, 13:28
Reviewer Update
Thank you. Previously I logged a call to an agent I eventually got to speak with... About my App not working. This was about a month ago.
Bonitas Medical Fund's replyOfficial
11 Jan 2022, 14:36Hello Michelle T
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply11 Jan 2022, 14:36
Official
Hello Michelle T
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Best regards,