SS
Stephen S
1 reviews | Active since Mar 2020
10 Jan 2024, 08:29
WhatsApp help line is Poor Service option
The Bonitas Medical WhatsApp line is a terrible service option. At 10h38 I started out at #86 in the queue. By 13h34 I was informed that "You are number 7 on the queue", immediately after which it auto-terminated ("Please note the conversation has timed out and you have been taken back to the main menu.").
There was NO message to say - if you wish to stay in the queue, please type something (or similar). It was not as if I was at position #1 and then did not respond to the agent. I was just informed when I a arrived at position #7 that I should start the process again (go the back of the queue).
Most of the day wasted waiting at my WhatsApp - Incredible!
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
10 Jan 2024, 09:36 Hello Stephen S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply10 Jan 2024, 09:36
Official
Hello Stephen S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
10 Jan 2024, 20:34 Hello Stephen S
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 Jan 2024, 20:34
Official
Hello Stephen S
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team