MS
Mongezi S
1 reviews | Active since Jan 2019
17 Aug 2021, 14:45
WhatsApp chat function not so functional
Maybe we should consider shutting down the option to speak to an agent via the WhatsApp line?
I received confirmation that I have been connected to an agent and I have not received a response to my query in more than 20mins, clearly this is not working.
This is not the first incident by the way, but it is happening too often now. My suggestion is that you manage your clients expectations by either having a pop up when agents are overwhelmed or removing the chat option completely.
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Bonitas Medical Fund's replyOfficial
17 Aug 2021, 14:57Hello Mongezi S,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Best regards,
Bonitas Medical Fund's reply17 Aug 2021, 14:57
Official
Hello Mongezi S,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Best regards,