AD
Andrew D
1 reviews | Active since Nov 2013
21 Jan 2019, 15:38
What urgency is urgent enough for a pre-authorization from Bonitas?
Trying to get a 'pre-authorization' for a COMPLETE SHOULDER REPLACEMENT. Sent all via e-mail last week on Wednesday the 16th (all details including all procedure codes, quotes for shoulder from medical suppliers, orthopaedic surgeon and anethitist etc) This morning (09H00), after 12 minutes of 'chatting', lady says it will be escalated - still waiting Phone again at 14H10 - after 16 minutes of being on hold, an oxygen ***** comes on and asks if they will be using a prosthesis???? Who has time for this ****? Operation is due on Wednsday the 23rd - what do I do?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
21 Jan 2019, 16:41Hello Andrew ****s,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply21 Jan 2019, 16:41
Official
Hello Andrew ****s,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
AD
Andrew D's updateReviewer Update
21 Jan 2019, 18:24What rot - where is the Authorization Number - - - - ????? no mail, no phone call!!!!z(*&^)&%(^&$*^$%#
AD
Andrew D's update21 Jan 2019, 18:24
Reviewer Update
What rot - where is the Authorization Number - - - - ????? no mail, no phone call!!!!z(*&^)&%(^&$*^$%#
Bonitas Medical Fund's replyOfficial
22 Jan 2019, 10:11Hello Andrew ****s,
Thank you for submitting a comment to us through Hellopeter.
Kindly note that the approval letter was emailed to the main member, treating provider and the hospital on 21 January 2019.
The letter has been resend to you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
Kindly note that the approval letter was emailed to the main member, treating provider and the hospital on 21 January 2019.
The letter has been resend to you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply22 Jan 2019, 10:11
Official
Hello Andrew ****s,
Thank you for submitting a comment to us through Hellopeter.
Kindly note that the approval letter was emailed to the main member, treating provider and the hospital on 21 January 2019.
The letter has been resend to you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
Kindly note that the approval letter was emailed to the main member, treating provider and the hospital on 21 January 2019.
The letter has been resend to you.
Regards,
Bonitas Team