What the Actual S**t is up with your customer service?

Dear Bonitas, thanks for nothing.

I had canceled my membership effective from the 31st of January 2020, I was then assured that no further debit orders would of been made, great thank you for the service! Ha, but I was wrong, your company had processed a debit order for February 2020. What the actual?? Anyway I call back get told by your contributions department that they would lodge a query, great stuff no problem with me, after three or so days I have yet to receive any feedback so I call back, now speaking to a new person and going through the story again, wasting time and money to try fix a mistake made by you, Bonitas! Get told the same thing again, and guess what? I bet you guessed it correctly, still no feedback or communication, after the third call I think or the fourth I’m actually not sure at the point I get an email with a recon statement, FanFrickenTastic!! That’s not what I had asked for! Then another call and email later, to get the response, we have tried making contact with you Miss Vermeulen but there was no answer on your phone, Bonitas, you called me once, there was one missed call, how about trying to call over and over again? Nope why would you want to do that? Any way, to say the least I had then tried to be nice and understanding, I know mistakes happen but it is now the 20th of February my first call was made on the 4th of February, but never mind I have call my bank to reverse the debit order and put a stop to it! Thanks for the Amazing customer service. I’m being sarcastic By the way.