What service...?

Been busy with a claim since 24/06/2025. When requesting documents it is sent the next day. Their promt when you need to press one just starts over again and you don't get ahold of anyone. They enquiry email gets no replies. The PMB email is full and cannot receive any more emails. When using the whats app line they just say it has been escalated bir nothing gets done. The team leader also promises to call you back and never does. So no service and the PMB department is the worse I have ever dealt with. With no response from anyone. We are heading to 4 month of no assistance, no reply and no service. Up to this point I was very understanding and very happy with the service and cover.