What service?

Bonitas Medical Fund since you won’t respond to my emails or have anyone helpful at the call Center.. HERE GOES:

I been a member of the fund independently since 2017, before that on my parents medical for a good few years. I have never paid late. There was a brief period of about 6 months that I did change to a different medical aid purely to save costs but the benefits were beyond pathetic so I moved back.

You get what you pay for and service was always on point.

Well clearly that is not close to priority of late. I am just shy of 7 months pregnant. I have gone to the network hospital, I have found a network doctor. Now as of January 2023 this is changing. Great, I prefer life group anyway but now I have no choice with doctors.

Which is a MASSIVE PROBLEM! So my choices, stay at non network hospital and loose the 1000’s I have already paid for gap cover cause they won’t pay. And have a hefty pay in. Move to a network hospital and pay literally more then 10k for a doctor. Birth alone. Never mind copayments for consults leading up to the birth.

Phone in, need some help and I get told to phone the hospital and ask who is in network. Do you honestly think I have not tried that? I have phoned all the doctors on your DSP list as well as those not to see what kind of hell we are in for.

I find this level of “non service” unacceptable. I find that you not having a decent solution for this kind of problem, UNACCPETABLE!

I can’t believe that I am the only person in this position, so how do you not have any kind of respectable solution for what you are doing to us at an already extremely stressful time? Surely you should have a clause in the changes you make to avoid **** like this happening?

Why do we pay thousands monthly to be *****ed over at the most vulnerable times! What kind of joke is this??

If you allowed review on your pages. This would be posted there too.

Ps: I emailed query on the 17th November and a follow up on the 21st. Still waiting 🤷♀️

#whatservice #Bonitas