1 reviews | Active since Jul 2015
What is the point of having a medical aid if you don't get what you pay for!?????
<p>I sent a statement theough for my 20week pregnancy sonar. A week later I received an email:"closure of query" How the hell do you close a query without it being resolved???? I phoned and they said they are awaiting an auth letter because its a specialist. Halllooooooo. Why does a GP need to auth a 20 pregnancy???? After my x2 previous claims were paid. Now they said they are paying out R340.20 of a R1600. For a dubble consultation. Previously R935 was paid to me for my 1st double consultation. Why am I only refunded so little?? The moment I get the chance I am moving back to Discovery!!! Paying R1924 a month for what!?!?!?!</p>
Hello EHENRICO123,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello EHENRICO123,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello EHENRICO123,
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; we hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello EHENRICO123,
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; we hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
You don't strive to give good customer service. You just don't care. There was in no way listened to my side of the story. All you can ever do is apologise and say sorry when in fact you don't care as long as you get you monthly premium. I am moving to Discovery next year. And I will go onto social media to let everyone know how pathetic your service is!! Thanx for nothing!!!
You don't strive to give good customer service. You just don't care. There was in no way listened to my side of the story. All you can ever do is apologise and say sorry when in fact you don't care as long as you get you monthly premium. I am moving to Discovery next year. And I will go onto social media to let everyone know how pathetic your service is!! Thanx for nothing!!!