What is going on at Bonitas ?

I am extremely disappointed with Bonitas.

I have been a member for over 20 years and have never experienced such poor service.

Today I called with a simple enquiry about a doctor's visit and was repeatedly routed to the BonCap department — four times in a row, to the same consultant. When I asked her why this kept happening, since I am not a BonCap member, she said the lines "must be busy" and transferred me back into the queue, only for me to end up with her yet again. How frustrating is that?

This is the worst service I have had from Bonitas since the change. They should have stayed with Medscheme.

Terrible service.