What happened to Bonitas

I am extremely disappointed with Bonitas.

I have been a member since 2016 , a full 10 years ,and I have never experienced service like this before.

Approximately three months ago, my optometrist submitted a claim for my new glasses because I am struggling to see properly with the glasses I currently have.

The optometrist submitted EVERYTHING required. I even signed the paperwork authorising Bonitas to take the money from my medical savings.

Yet three months later, the claim is still not paid.

Every two weeks I call Client Services, and every time I get the same answer: “Please wait 14 days.”

How many more 14 days am I supposed to wait?

This is affecting my daily life because I depend on glasses to see properly. This is not a luxury purchase or something I can simply ignore.

***/D***

Bonitas, I am asking for this claim to be urgently investigated and finalised. I do not want another generic response telling me to wait another 14 days. I want a proper explanation and an actual resolution.

After paying contributions and remaining a loyal member for 10 years, I expected much better.