1 reviews | Active since Feb 2013
What happened to bonitas?
I have been with bonitas for a long time now and was happy with everything. Came Covid everything changed! When I was tested positive for covid I expected my medical aid to be there as I was scared for my life...only to find out that I am on my own. Bonitas refused to pay for my covid results and had to buy the medication myself and now I owe every doctor that I consulted on the day. Come this year...I had to go see a heart specialist and authorisation was provided by bonitas and I went to see a specialist only for bonitas to reject the claim! I now owe the specialist R4500. I am in so much debt and still I continue to pay every month until December. When I feel sick I'm scared to go consult as I'm scared I will be in more debt. The reality is that I have a medical aid card but not a medical aid.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
