What an inconvenience

In June I requested for my contribution to be deducted from my salary. I also specified that I do not get subsidized. You deducted twice from my salary in August and September. When I enquired,I was told that you did not recieve my July contribution. I then sent a copy of my bank statement showing the debit order going off on the 15th July. Thereafter, I recieved an email on the 25/09/2025 indicating that rhe manual payment made to Bonitas should refelect as a credit once the payments done in your September 2025 salary has reflected on our side. The amount should reflect beginning of Next month ,it will then be refunded back to you. Last week Friday (03/10/2025) I called the call center and the consultant informed me that her team leader was busy and they will call me on Monday. I called on Tuesday(07/10/2025) to follow up and the consultant reported no record of my conversation with the consultant on Friday and he will log another query to finance. I am still waiting with all the back and forth and no one accounting for the payments I made. It does not help that we have to wait 4 days for a response. Please assist with my refund!!!