What a nightmare with Bonitas

What a nightmare.

I contacted Bonitas to add my wife as a member and to make her the main member of the medical aid and for the monthly debit order to come off her account. They sent me the forms and I complete them and sent them back.

I got confirmation that it was done.

I then email credit control for the amounts that were due and they confirm the amounts that would be debited at the end of the month.

The next day I got an sms demanding payment and that the medical aid had been suspended. I then contacted Bonitas and the the lady stated that because there was an amount owning they have suspended the medical aid, this was concerning because I did email them to confirm what amounts were owing and they indicated that it was only due at the end of February. I then ask could this amount not be deducted at month end and she stated “NO”. I did inform her that I was never made aware of the amount due and I did follow up with credit control. She indicate that there was nothing she could do and the amount needed to be paid.

So I got my wife to make the payment. I got a message to indicate that the payment was received.

I followed up with Bonitas and even though payment had been received the medical aid account was still suspended. I enquire to the reason why the account was not unsuspected, No reason could be given. The operated then unsuspected the account after a while.

Furthermore, I enquired whether my wife had been made the main member and the debit order would come off her account. The operator indicated that it had not been done. He looked on the system and saw that all the documents were there but it was not done. He indicated that he would send me the forms that must be completed for the changes to happen. I received the forms and found that they were the same documents that sent in the first place. So I have resent them and hopefully the changes are made asap.