CS
Carin S
1 reviews | Active since Oct 2018
30 Jan 2022, 11:48
What a disaster
What a disaster! My app won't work, login on in the website won't work and suddenly I have two membership numbers (both confirmed by Bonitas) neither of which works! I am due to deliver my baby in the next week or so and now I have this massive added stress of not knowing what medical aid details to provide to the hospital and not having a clue what is going on with my medical aid! And don't bother trying to email because you won't get a reply and all the agents are busy!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
30 Jan 2022, 21:30Hello CarinS
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's reply30 Jan 2022, 21:30
Official
Hello CarinS
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Jan 2022, 08:31Hello CarinS
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Jan 2022, 08:31
Official
Hello CarinS
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
01 Feb 2022, 14:25Hello Carin S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply01 Feb 2022, 14:25
Official
Hello Carin S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team