1 reviews | Active since Apr 2010
“We’ll help you step by step”, not quite in my experience!
Generally, I have found Bonitas to be a good medical aid.
However, one of their policies is very unfair, in my opinion.
I must pay a 40% co-payment on my chronic medication because I do not use Pharmacy Direct.
The reason that I don’t use Pharmacy Direct is simple. I cannot rely on them delivering my medicine on time! This statement is based on previous experience.
Why should I be penalised for this?
If Pharmacy Direct were reliable, I would have no problems using them. I would much rather have the medication delivered to my door than to travel the 120 Km to get my medication from the nearest chemist. Not only to have to pay the 40% co-payment but fuel as well.
The 40% co-payment should not be a blanket policy and Bonitas should take different circumstances into consideration.
I have tried, without success, to speak to a supervisor or someone in management at Bonitas about this. It seems that Bonitas has another policy.
Don’t allow clients to speak to anyone in management.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
You state that : " we hereby confirm that your concern has been addressed and this matter has now been resolved."
This was the "standard reply" email which I received from Lammetjie Mthetwa:
"With reference to your Hellopeter enquiry.
Please be advised that the BonSave option cover 27 Prescribed Minimum Benefits (PMB) chronic conditions. You must use Pharmacy Direct, our Designated Service Provider, to get your chronic medication. If you choose not use Pharmacy Direct or if you choose to use medicine that is not on the formulary, you will have to pay a 40% co-payment.
The medicine can be sent directly to your home, work, temporary address or the nearest Post Office. Pharmacy Direct vast delivery network allows them to reach you anywhere ¿ from large cities to rural areas.
Kindly contact Pharmacy Direct on the following contact options to register for delivery of your chronic medication"
How does this email address my concern and "resolve" the matter?
You state that : " we hereby confirm that your concern has been addressed and this matter has now been resolved."
This was the "standard reply" email which I received from Lammetjie Mthetwa:
"With reference to your Hellopeter enquiry.
Please be advised that the BonSave option cover 27 Prescribed Minimum Benefits (PMB) chronic conditions. You must use Pharmacy Direct, our Designated Service Provider, to get your chronic medication. If you choose not use Pharmacy Direct or if you choose to use medicine that is not on the formulary, you will have to pay a 40% co-payment.
The medicine can be sent directly to your home, work, temporary address or the nearest Post Office. Pharmacy Direct vast delivery network allows them to reach you anywhere ¿ from large cities to rural areas.
Kindly contact Pharmacy Direct on the following contact options to register for delivery of your chronic medication"
How does this email address my concern and "resolve" the matter?