Item: Bonitas Medical Fund
Rating: 1
Author: James F

Bonitas Medical Fund's replyOfficial

12 Aug 2021, 09:38

Hello James F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team

Bonitas Medical Fund's reply12 Aug 2021, 09:38

Official

Hello James F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team

JF

James F's updateReviewer Update

14 Aug 2021, 09:17

Thank you for your reply but to date nothing has changed. It is staggering that a company like Bonitas could be so indifferent about the functionality of their website.

JF

James F's update14 Aug 2021, 09:17

Reviewer Update

Thank you for your reply but to date nothing has changed. It is staggering that a company like Bonitas could be so indifferent about the functionality of their website.

Bonitas Medical Fund's replyOfficial

17 Aug 2021, 09:15

Hello James F

Thank you for your enquiry.

We have contacted you, however could not get hold of you.

Please be advised that we have sent you an email with the login details. Kindly can use forgot password functionality to change your password.

We sincerely apologise for the inconvenience.

Regards

Bonitas Team

Bonitas Medical Fund's reply17 Aug 2021, 09:15

Official

Hello James F

Thank you for your enquiry.

We have contacted you, however could not get hold of you.

Please be advised that we have sent you an email with the login details. Kindly can use forgot password functionality to change your password.

We sincerely apologise for the inconvenience.

Regards

Bonitas Team

JF

James F's updateReviewer Update

17 Aug 2021, 12:35

Thank you once again for responding. I have seen some calls from a call Center. Unfortunately my caller ID spam blocker identifies your number as spam amd I can’t return the call as the number you are failing out on is probably only an outgoing line. I will keep a look out for your e nail and keep you posted.

JF

James F's update17 Aug 2021, 12:35

Reviewer Update

Thank you once again for responding. I have seen some calls from a call Center. Unfortunately my caller ID spam blocker identifies your number as spam amd I can’t return the call as the number you are failing out on is probably only an outgoing line. I will keep a look out for your e nail and keep you posted.

Bonitas Medical Fund's replyOfficial

17 Aug 2021, 16:04

Hello James F

Thank you for your enquiry.

We have sent you an email with the login details.

Regards

Bonitas Team

Bonitas Medical Fund's reply17 Aug 2021, 16:04

Official

Hello James F

Thank you for your enquiry.

We have sent you an email with the login details.

Regards

Bonitas Team

JF

James F's updateReviewer Update

20 Aug 2021, 17:12

Thank you, yes I received your new Password but it still does not work with the log in credentials you have confirmed by telephone are correct. The Password reset function is also still not working. PLEASE can someone from IT please call me. It is no use being called from a call centre from friendly assistance who hav else’s idea than me on what the IT challenges are ? I have tried sending a full video of my log in challenges but apparently your call centre system does not accept video attachments. Standing by for your call …

JF

James F's update20 Aug 2021, 17:12

Reviewer Update

Thank you, yes I received your new Password but it still does not work with the log in credentials you have confirmed by telephone are correct. The Password reset function is also still not working. PLEASE can someone from IT please call me. It is no use being called from a call centre from friendly assistance who hav else’s idea than me on what the IT challenges are ? I have tried sending a full video of my log in challenges but apparently your call centre system does not accept video attachments. Standing by for your call …

JF

James F's updateReviewer Update

10 Sept 2021, 21:14

It is now !0 September. I have still not received log in details and FogotPassword function does not work. Despite several calls and emails to queries@bonitas I do not get adequate responses.. The template computer / call centre generated replies are not helpful and leave customers frustrated and upset.

JF

James F's update10 Sept 2021, 21:14

Reviewer Update

It is now !0 September. I have still not received log in details and FogotPassword function does not work. Despite several calls and emails to queries@bonitas I do not get adequate responses.. The template computer / call centre generated replies are not helpful and leave customers frustrated and upset.

JF

James F's updateReviewer Update

17 Sept 2021, 18:37

It’s now the end of 17 September and the issue remains unresolved with no effort on Bonitas part to resolve. Unreal

JF

James F's update17 Sept 2021, 18:37

Reviewer Update

It’s now the end of 17 September and the issue remains unresolved with no effort on Bonitas part to resolve. Unreal

JF

James F's updateReviewer Update

17 Nov 2021, 12:50

I am pleased to report that Bonitas finally responded to my complaints. The site did indeed have some glitches and finally the IT department called me and mailed me and a very helpful individual resolved it quickly. The take out is that the help center are not equipped to deal with these issues and they need to action inside resources faster ….. thanks IT

JF

James F's update17 Nov 2021, 12:50

Reviewer Update

I am pleased to report that Bonitas finally responded to my complaints. The site did indeed have some glitches and finally the IT department called me and mailed me and a very helpful individual resolved it quickly. The take out is that the help center are not equipped to deal with these issues and they need to action inside resources faster ….. thanks IT

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