MP
Mohamed P
1 reviews | Active since Jun 2011
10 Jan 2022, 13:44
Website & App not working for 2 weeks
I was recently assisted with my claims but I can't see if they have been processed since the website and app has been down for 2 weeks.
Please can you advise when it will be working again.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
10 Jan 2022, 14:08Hello Mohamed P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply10 Jan 2022, 14:08
Official
Hello Mohamed P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Jan 2022, 10:09Hello Mohamed P
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Jan 2022, 10:09
Official
Hello Mohamed P
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
MP
Mohamed P's updateReviewer Update
11 Jan 2022, 10:17It's working now, thanks
MP
Mohamed P's update11 Jan 2022, 10:17
Reviewer Update
It's working now, thanks
Bonitas Medical Fund's replyOfficial
11 Jan 2022, 11:51Hello Mohamed P
Thank you for the feedback.
Regards
Bonitas Team
Thank you for the feedback.
Regards
Bonitas Team
Bonitas Medical Fund's reply11 Jan 2022, 11:51
Official
Hello Mohamed P
Thank you for the feedback.
Regards
Bonitas Team
Thank you for the feedback.
Regards
Bonitas Team