We pay for cover you leave us high and dry.

<p>I had an authorised hospital procedure where the claim was denied because my BMI was missing, a problem I had had before so I knew to put it on the original claim. After waiting a month for the claim to be processed with no communication from Bonita I called the claims department. I told the call centre agent this and she addmitted that the BMI was on the claim and it was their error and they would reprocess the claim. Two weeks later I call back and get the same answer this time that put it as a high priority and will let me know in 24 hours. They did not and when I called back I was told that the system is down and they would get back to me the next day. Well that didn't happen when I called again I was told that my BMI was in the wrong place on the claim although it was exactly where it was on other claims. When I asked to speak to a manager I was told that she was in the building but they couldn't find her. I told them that I would resubmit but would expect it to be handled in the next hour or further action would be taken. When I called back they kept me on hold for 40min until my airtime run out and I never contacted me back. My medical condition has worsened and I am unable to get further treatment until they pay. I hold bonitas responsible for my worsening contion. I am unable to find where in the rules it says that my BMI must be in a certain place, they are clearly just trying not to pay, which is *****.</p>