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SCOTT S

1 reviews | Active since Oct 2020

21 Dec 2020, 12:25

Warning to Bonitas members - don't miss payments!

Just a warning to members of the Bonitas medical aid scheme not to miss any premium payments! If your debit order fails you will immediately lose all cover until you make the missed payment! Yes, that's right - there's no grace period! This alarming situation was brought to my attention recently when, due to an oversight, the balance in my 91 year old mother's bank account dropped R100 below where it should have been and the Bonitas debit order bounced. I noticed this after a couple of days and sent Bonitas an email asking for their banking details. I then went off for a 4 day break, leaving my mother with a carer. I had no idea that mum effectively had no medical aid while I was away, and I shudder to think what would have happened if mum had required sudden hospitalisation during this period - she would doubtless have ended up in a government hospital, which is a worrying thought. I have no idea why Bonitas don't offer a grace period of a week at least, but the moral of the story is make sure you don't miss any payments!

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Dec 2020, 13:27
Official
Hello SCOTT S,

 Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
 Kindly provide the membership number privately (to protect the  personal information  not to be visible on this public forum) in order to investigate your enquiry. 
 
 Regards,
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Dec 2020, 14:45
Official
Hello SCOTT S,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.                                                                                                                                                                      
We appreciate your patience while we are resolving this query for you.
 
Regards,
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Jan 2021, 18:43
Official
Hello SCOTT S,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team