Warning "limit reached / exhausted / depleted"

I have been on whatsapp with Bonitas 2 hours and 15 minutes trying to figure out why claims have not been paid for Doctor and Pathology when my daughter was IN hospital. First they say that the Benefits were DEPLETED, so I ask them to send statement to prove it because we haven't used the benifit. Then they say it is OUT of Hospital after I told them THREE times that it was IN hospital. Eventually they re-submitted the one claim and say that the Dr claim IN hospital has been paid. They come up with so many stories, I wonder if they know what they are doing! It looks like there go to is " limit reached / exhausted /depleted" they even told the pathologist that, but now they are re-submitting. Warning: be on the look out for this "easy way out" of paying claims by Bonitas!