wanting to take my daughter to a dentist

My husband is a Bonitas member and I have been added as a beneficiary together with my kids. On the 17/09/2015 I phoned Bonitas checking funds available to take my daughter to a Dentist for check up as her gums are detaching from her teeth and her gums are bleeding Mpho told me that he is gonna ask me questions about my husband, he asked me about his cellphone number I told him he changed his numbers numerous times dont know which one he used, 2nd questions he asked was about home address which I answered. 3rd question asked was his postal address explained that same as residential. he said its not . IF ONLY HE COULD EXPLAIN HOW DID I GET HOLD OF THE NEW RED BONITAS CARD as they were delivered at our residential address. My question is he has my details on his system why did he not confirm them with me? to check if I am the correct beneficiary.What was the point of requesting copy of my id and marriage certificate on application. he also mentioned that only my husband is allowed to phone,Would like to know how this works I cant just use my petrol going to dentist only to find out that there are no funds .