Want to hear a joke?... Bonitas Customer call centre

The customer service is pathetic. The consultants are *********** and require more training. They give out wrong information, which they adamantly "confirm" by placing you on hold. When information is revealed as wrong, all they do is apologize and they get offended when you get angry. Each phone call leaves you with contradicting Information although the same question was asked. It took 4 additional phone calls to receive what I asked for in the 1st call. When my father passed away and I phoned to find out the process involved in changing membership, multiple Consultants said that they can't speak to me so when he is available I must tell him to contact them directly... Eventhough I clearly stated at the beginning of the conversation that he passed away including the date, month and year, they even got offended when I said sure il bring him back from the dead and his cremation so he can speak to you. All I wanted was details on the procedure on how to register a new main member and request change of details form, no personal details but the consultants refused to help as I was not the deceased main member. This happened atleast 4 or 5 times, so there is no excuse for this kind of stupidity. I'm utterly fed up with the customer call Centre, bonitas needs to employ competent people as the individuals that are employed at this moment are useless and are not helping your client database in anyway or form.